A Roanoke Family’s Insurance Agent Reveals the Real Reasons Behind Exceptional Loyalty
Tired of feeling like just another policy number?
Have you ever called your insurance company, only to be transferred three times just to ask a simple question? Or noticed your premium quietly creeping up year after year—without explanation? Worse yet, maybe you’ve filed a claim only to be treated like you’re the problem.
That’s the reality for many North Texas families—but it doesn’t have to be yours. At Neill Insurance, we’ve built something different. Here’s how we keep 91% of our clients year after year, and how you can finally experience insurance that feels personal, transparent, and truly supportive.
In this article, you’ll learn:
- The five reasons Neill Insurance clients stay loyal year after year
- Real-life examples of how our approach saves you money and protects your peace of mind
- The risks of sticking with an agent who treats you like a number—and how to avoid them
1. A Dedicated Agent Who Knows You
Most agencies shuffle you between strangers. Neill Insurance gives you a single, dedicated agent who knows your life—and your policies.
When Elyse Hand has a question about her homeowners or auto policy, she calls Chris Hall, who already knows her situation inside and out. When Scott Herrmann needs to update his inland marine coverage, he speaks directly with the agent who helped set it up. This isn’t customer service—it’s a real relationship.
2. Smart Bundling That Actually Saves You Money
Other agencies sell one policy and move on. We bundle strategically to save you money and simplify your coverage.
Take Anthony Nichols, who saves about $400 a year by combining his homeowners and auto policies. Or Digital Esthetic Solutions, which benefits from a streamlined business owner’s package plus workers’ comp—all under one roof. In fact, 73% of our clients bundle policies and save an average of $350 a year.
3. Expertise That’s Tailored to Roanoke, TX
Big national carriers offer cookie-cutter coverage. We focus on the specific risks Roanoke families and businesses face every day.
From meeting Viridian HOA insurance requirements (without paying for unnecessary extras) to navigating hail claims after the $50 million 2021 storm, we know Roanoke because we live here, too. We’ve protected local contractors like Waterboy Restoration and Freedom Services EPC against the unique risks of our region.
4. A True Community Partner—Not Just a Company
We’re not just an office with a 1-800 number. We’re at Byron Nelson High games, Metroport Chamber events, and Viridian neighborhood gatherings.
When you choose Neill Insurance, you support a business that gives back to Roanoke, reinvesting in youth sports, civic groups, and small-business networks. We don’t just insure the community—we’re part of it.
5. Hands-On Claims Advocacy
Most agents disappear once the paperwork is filed. We stay by your side until your claim is resolved fairly and quickly.
When Robert L. experienced a landlord-policy loss, we handled the paperwork, spoke directly to the adjusters, and made sure his payout arrived on time. Blue Shift Investment Corp. saw the same hands-on service after a commercial-auto incident: minimal downtime, maximum support.
Proof It Works: Real Clients, Real Loyalty
“Chris found discounts I didn’t even know existed. Try getting that from Geico.”
— Kelley Whitehurst, Oak Trail Shores
“Scott Neill kept my coverage in step with my company’s growth—without my asking.”
— Trevor Turnbow, Turnbow Construction
803 active clients • 91% retention (vs. 84% industry average) • 4.2-year average relationship • 68% of new business from referrals
The Cost of Choosing the Wrong Agent
If you stay with an agent who treats you like a number, here’s what you risk:
- Overpaying by $500+ each year because no one optimizes your policies
- Claims delayed—or denied because no one advocates for you
- Coverage gaps discovered too late—after a loss
- Endless rate-shopping because you never feel valued
Ready for Insurance That Finally Feels Personal?
At the end of the day, we’ve all experienced the frustration of impersonal insurance—the phone trees, the surprise premium hikes, the ghosting after a claim. Now that you’ve seen how Neill Insurance operates differently, it’s time for you to experience the confidence of having a local agent who knows your name and stands in your corner.
Call (682) 237-7975, visit us at 101 N Oak Street in Roanoke, or email service@neillinsurance.com for your complimentary coverage review. You’ll receive transparent pricing, personalized policy recommendations, and same-day quotes for most policies.
Choose Neill Insurance today—and find out firsthand why 91% of our neighbors never look back.
